L2L Infographic: 20 Ways to Communicate Better at Work

20 Ways to Communicate Better at Work Infographic

Infographic Courtesy of Net Credit

 

On Leadership and Burning a Few Bridges

Mega Shark

Conventional wisdom tells us to never burn a single bridge in our professional lives because you never know when you might need that relationship again. 

I firmly believe that there are going to be circumstances and people that nearly require you to do this:

Burn some bridges so that you will never need to work with those people again.

That’s Right, I Said It…

I have been working for the past 35 years and have learned a thing or two in this time span. For a long time I followed conventional wisdom and did whatever it took to part ways on a positive note.  There are times when the reason I was leaving was more than a promotional opportunity, more money, or a shorter commute.

These are all the generally softer ways of giving notice.

They are often spoken in truth, but many times they are used to cover up the real reasons to avoid burning bridges.

Burning a Few Bridges

As time progressed, I thought it would improve circumstances if I shared the issues that caused me to consider other opportunities, more money, or a shorter commute.

When leaving previous jobs, I did the conventional thing and had candid conversations with Human Resources during exit interviews, explaining the challenges with processes and particular personalities that cause concern and issues in the workplace.

I have spent the past 22 years in learning development, so my core was telling me that people can’t improve until they know that there is a performance gap.

Looking back, I would say that each of those times when I was honest and doing what I thought was helpful, I burned a bridge.  I’m not talking about toasting the wood a little; I’m talking about a five-alarm fire, nothing but ashes when I left.

There was no walking back over that puppy after I was finished burning it.  The people I left never spoke with me again.

And now I am left to wonder if this is really such a bad thing?

Out of the dozen or so people who would sooner slit their throat then say hello to me, I have to be honest that it doesn’t bother me in the least that they do not care about me.

These were folks that the word ethical wasn’t even in their dictionary.  Underhanded, manipulative, rude and down-right mean are better descriptors of their personalities.

I hated working for them at the time, and after leaving I felt a rush of relief at never having to work with them again.

Although it was not my intention to burn a bridge with these people, the fact remains that I did, and the primary benefit was to never hear from them again.

A Bad Referral Backfires!

Burning BridgesWhen they say we are only separated by about six people from each other at most, (six degrees of separation), it does cause a reduction in referrals and future contacts that might cause these people to question if they should begin a working relationship with you.

Recently I suffered the opposite of that type of disconnect when someone contacted an old manager to find out what kind of training professional I am and what it would be like to work with me.

I know that this must have been this guy’s dream come true to work his magic by telling this new contact what a nightmare I would be to work with.

He said this:

“Jim is a purist when it comes to training and needs to do everything the right way.  He plays by the rules and Joan of Arc has nothing on him when it comes to ethics.  It makes it challenging to work around him because he is such a goody two shoes.”

Well thanks to these comments, I have a new client that shares my servant leadership style and ethical code.

What my old manager was trying to do was clue in his friend to how difficult it will be to work with a person like me, and at the same time selling the attributes the new client was looking for in a new working relationship.

Now I will be the first to admit this situation was a fluke.

Understanding Consequences

Most of the time when you burn a bridge with someone, that person will have a negative influence over anyone asking about you, not to mention that they will never work with you again.

When I began consulting 6 years ago I was heart-broken that a particular person wasn’t giving me the time of day or throw me a bone’s worth of business.

He was angry over my leaving because as he said, “I don’t want you to go.” 

I had a difficult time explaining why I was being called to strike out on my own and go from a reliable income to complete uncertainty as a self-employed consultant.  While financially it was not the best decision I’ve ever made, it has brought me innumerable benefits I would not have collected if I had remained.

Finding a Better Route

One of these benefits has been the realization that burning a bridge forces you to find another route.

Without the easy ability to rely on old relationships to fund my new consulting business, I was forced to find new relationships early on and not wait until after the well went completely dry.

While I might have gone along with conventional wisdom in my early working years and left no bridge unburned, I’m glad to look back at a few I burned on purpose and realize that it was for my benefit that I can no longer connect with those people again.

I’ve learned overtime that you can’t fix every relationship, nor should you try.

What bridges have you burned in the past that you are glad you did? What bridges are still in place that should have been burned down? What do you think is wrong with burning a few bridges? I would love to hear your thoughts and stories!

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Learn, Grow & Develop Other Leaders
————–
Jim Hopkins

Jim Hopkins is the CEO of JK Hopkins Consulting
He a Consultant, Coach, Author and Speaker in Organizational & Performance Health
Email | LinkedIn | TwitterWebsite | Blog | (562) 943-5776

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L2L Infographic: How to Become a Hero-Leader

15 Ways of How NOT to Kill Your Leadership Authority

Leadership (1)

Infographic Courtesy of EPOS Systems

 

Mentoring in the Workplace: Spreading the Knowledge

Sharing Knowledge

We often hear about the need for gaining and sharing organizational knowledge to further our careers, reach our goals (and create new ones), and make connections in various industries.

One of the best ways to share knowledge is also a vital part of the leadership toolkit – mentoring.

Mentoring in the Workplace

Mentoring is an essential leadership skill, and encompasses the professional development of others. Mentors show others the ropes, answer questions, and guide mentees in the direction they need to go.

When a new employee first meets with a mentor, the first question often is this:

What can you tell me about your experience at this organization?

Mentees must get oriented to their working environment and learn how to handle the challenges it poses. The mentor serves as a guide through those challenges with advice and constructive criticism, while paving the way to the mentee’s next goal or challenge.

Throughout the process, mentors build on their acumen as leaders and information sharers.

Sharing Knowledge

Sharing organizational knowledge is an invaluable part of mentoring, as much as it is a way to keep an organization’s business practices. Mentoring to share knowledge is different from traditional mentoring, in that there is more emphasis on practical applications than on organizational culture or building networks.

The key is to combine both types of mentoring.

Sharing information about an organization and teaching about its culture, mentors offer mentees a richer experience and a more complete picture of the organization and its needs.

Types of Knowledge

Knowledge management (KM) is the process of capturing, distributing, and using knowledge, and considers an integrated approach to sharing the information assets of a given organization. These assets include policies, databases, documents, procedures, and the expertise and experiences of individual employees.

KM looks primarily at two types of knowledge, explicit and tacit, which are the primary types of knowledge imparted to employees, especially via mentoring; a third type, embedded knowledge, can be found in processes, organizational culture, and ethics.

  • Explicit knowledge is codified, and can be found in documents and databases.
  • Tacit knowledge is more intuitive and is rooted in experience, context, and practices.

Learning How to Teach

One way to look at mentoring is to imagine teaching someone how to ride a bike. The act of learning to ride the bike is the tacit knowledge, while a set of precise instructions on how to ride the bike is the explicit knowledge. And embedded knowledge is the “rules of the road” to keep in mind while riding the bike.

Establishing mentoring relationships are crucial to fostering leadership skills and professional development, both for mentors and mentees. Mentors ensure the transfer of organizational knowledge and offer guidance to those who may one day become leaders themselves; mentees benefit from learning about their roles and the organization.

So how are you doing at creating an atmosphere and workplace that actively relies upon sharing knowledge, experiences, and expertise? If you are not doing this, what steps can you take now to implement a process of systematic mentoring to help people learn, grow, and develop? I would love to hear your thoughts!

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Learn, Grow & Develop Other Leaders
———————
Linda R. Ranieri

Linda R. Ranieri is a Graduate Student in Communication
She works in the Medical Testing and Assessment Industry
Email | LinkedIn | Google+ | Web

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5 Company Benefits Most Valued by Employees

Things Leaders Should Know About Their People

Employee Perks

When people work for a company, they need to know that their company will take care of them. They need to know that they are appreciated. Far too many employees report that they have toiled for years and not received any recognition at all.

For far too many, their employer does not care about them and does not provide them with the benefits they need to live their daily lives. In fact, offering a substantial benefits package to employees can often attract the best talent. People who know that they have a lot to offer to a company will often have the luxury to search around for the employer who offers the best benefits.

The question is this: What are these benefits?

5 Company Benefits Most-Valued by Employees

1) Daycare on Site

The most important question that people ask when they go to work is what their children will be doing. Their children need to be properly looked after and educated throughout the day. Parents will often have to pay for expensive daycare programs that will look after their children while they are at work.

However, many companies have a daycare program on site. Having their children near them throughout the day will seriously reduce the stress of employees and will be of great financial benefit.

2) A Fitness Center or Gym Membership

Regular exercise is proven to reduce stress. An employee who is not stressed out is likely to be much more productive. Further, exercise will increase the IQ. It is not only physical exercise. It is also mental exercise.

Employers that provide gym memberships for their employees are preparing them for a more productive output as well as giving them a helpful benefit that increases their self-confidence.

Also, an increase in self-confidence will be helpful in several industries, particularly anything involving sales.

3) Additional Benefits

Many employers provide health insurance for their full time employees. But what about a dental discount plan? Dental insurance can be important, particularly if you have children. Optimal dental health would involve going to the dentist at least twice every year.

Those visits can be costly, especially if you need a filling. Only 47% of employers provide dental coverage. Talented employees who have children will want to work for a company who offers this amenity and might be willing to shop around until they find one.

This is one of the most valuable benefits an employer can provide for their employees.

4) A Few Days Off for the Holidays

Most businesses will slow down a bit around the holiday season. There are not a lot of people making business related transactions around this time of year. If you give them a few days off, they will remember that and they will know that they are appreciated.

Employees who have a break from the workplace will also have time to refresh and when they return to work, they will be more productive. People enjoy working for an employer who recognizes how important family and time off is to their employees.

5) Host Events

Find out what everyone likes to do together and take them out on a regular basis. If they would have fun bowling, then have a bowling night once every week. If they would like to have dinner, take them out to dinner. This will foster friendships between employees that transcend the workplace.

They will truly become friends. When they really are friends who are freely choosing to spend time together, they will function better as a team. Hosting events, then, is beneficial both for the employee who enjoys the event and the general atmosphere and productivity of the workplace.

So what are you doing to maximize your employee motivation and retention? how can adopting one or more of these suggestions aid your bottom line and overall confidence in your organization? And a big one…  How are your employee benefits and perks competing in the marketplace? I would love to hear your thoughts!

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———————
Dennis Hung

Dennis Hung is a Business Consultant specializing in Mobile Technology and IoT
He’s spent most of his career consulting for businesses in North America
Email | LinkedIn | Web

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You, The Truth and Nothing But Your Leadership!

Building Platforms for Converting Potential into Performance

Platform Building

Is there anything new under the leadership sun?

Leadership Platforms

With the wealth of information available to us about leadership—the sheer numbers of which have been well-covered in other L2L blog posts and myriad other sources—it would seem easy to answer this question in the affirmative.

In fact, this post is yet another example and becomes inexorably part of the statistic.

Recognizing that, in writing this, it is impossible to avoid falling into that trap, I still want to caution all of us not to jump too easily toward an answer we believe is nothing more than a blinding flash of the obvious. We also shouldn’t assume away the question as rhetorical or disregard the question as some sort of trick.

Grappling with the Answer

Leadership certainly appears to be among the most overused terms of the 21st Century, so much so that it begins to suffer the death of a thousand qualifications—rendering the term almost meaningless. As I’ve written elsewhere:

This isn’t all that surprising. With the rarity of real leaders, the preponderance of imaginary leaders-in-position and the sheer amount of new information mentioned earlier, most now tune out at a mere mention of the word Leadership.”

We can get so overwhelmed in trying to understand what leadership “is” or “looks like” that we either get lost in the shuffle or simply start shuffling along with the lost. The natural but dangerous side effect of this is that we never begin defining, describing or developing it on a personal level. Continuing a thought from the previous quote:

[We’ve] already heard it all and have “had it up to here” with all the talk about leadership, so little effort is ever applied to defining it personally and little consensus is ever reached on how it should be defined organizationally.”

Yet, as you search farther backward to examine the etymology of leadership or further inward to get at the essence of leadership, it really comes down to a personal recognition of two things:

  1. The limitless capacity of “born-in” potential as human becomings
  2. The limiting tendency of “made-in” performance as human beings

We are all born with unlimited potential for learning, changing, growing and leading, but there are myriad tendencies that inhibit our capacity for improving performance. These include our orientations toward awareness, acceptance, action and achievement. But the most interesting thing about the debate around whether leaders are born or made is that they both relate to a person, not to an impersonal idea or abstract concept.

In fact, when questions of leadership are raised, they are either raised by a person or about a person. And the questions are considered legitimate only because people have intrinsic value. And herein lays the secret…the hidden TRUTH to anything new in leadership.

Building Your Platform

If you really want to create something new when it comes to leadership, try building (or refurbishing) your own leadership platform.

In fact, I’ve become convinced that the only way something new in leadership can truly emerge is when individuals—unique in time past, present and future—start answering the questions they are asking. If we really want to understand what Leadership looks like, we need to look in the mirror.

We need to honestly describe or define who we are as a leader, and be open to accept feedback from what others observe and feel when they evaluate our leadership. This is not easy, however, because as Ravi Zacharias puts it, in any interplay between a person and information, the first test is not the veracity of the information, but the truthfulness of the person.

Avoiding the Pitfalls

It’s easy to think that the “person” mentioned in the last statement is the one providing the feedback. While it may be true that some will not provide honest feedback due to their own hang-up’s, I’ve found that most will give you straight talk, but only if they believe you:

  1. Are genuinely interested in them and what they have to say,
  2. Have demonstrated that you are serious about getting better at who you are and what you do as a leader, and
  3. Will never hide, hurl, blame or retaliate—otherwise known as defensive misattribution of failure—when the uncomfortable information is presented, will give you straight talk

Indeed! There are a lot of conditions to whether or not you’ll get at the “new information” about your leadership that is yet to be written or revealed. But there is an even bigger danger lurking in the shadows, poised to jump out and stop-you-up-short when it comes to truly learning, changing or growing as a leader: defensive misattribution of success.

The defensive misattribution of success occurs when personal leadership success (e.g., how I got this job in the first place or why I’m the boss and you’re not) is attributed inappropriately to the very behaviors that are causing incredible damage through the persecution of people, process and profit, ultimately deteriorating long-term organizational performance.

Understanding the Implications

Robert Cooke and Janet Szumal, Human Synergistics International, include a great organization-level expansion and exposition for this unfortunate reality in their Chapter 9 contribution to the Handbook of Organizational Culture and Climate (Ashkanasy, Vilderom, Peterson; 2000).

They contend that the defensive misattribution of success occurs when organizational success is attributed to a Defensive culture when instead it is substantial resources and/or minimal demands that account for the success currently enjoyed by the organization.

Organizations with strong franchises, munificent environments, extensive patents and copyrights, and/or massive financial resources are likely to perform adequately, at least in the short term and possibly even over the long term, if environmental pressures for innovation, adaptation, or flexibility remain minimal.”

In such cases, they say that managers can “get away with” creating an Aggressive/Defensive and/or Passive/Defensive organizational culture. Worse yet, it is almost guaranteed—thanks to attribution theory and self-serving biases—that these managers will credit the Defensive culture that they created (or inadvertently allowed to emerge) as being the source of their organization’s effectiveness.

Sadly, this holds back anything new when it comes to the real creative potential of leadership and keeps the organization locked in yesterday. Cooke and Szumal conclude this section of the book as follows:

Although the impact of culture may be overshadowed by the impacts of resources and demands, Constructive norms would nevertheless enhance the performance of these organizations, increase their adaptability, and protect them from being blind-sided by forceful and unanticipated environmental changes.”

Breaking Free to Newness

The good news for all of us is that there is a way out. There is a means by which we can find newness in leadership. It is a simple but difficult journey for all who endeavor, but it will produce the kind of performance that all of us are after. All that is required is you, the truth and nothing but your leadership. Are you ready?

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Learn, Grow & Develop Other Leaders

——————–
Richard Dillard

Richard S. Dillard is Founder/ Managing Partner at Dillard Partners, LLC
Pursuing Success at the Speed of Leadership!
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